OUR STORE POLICY

COVID SAFETY: We provide a no contact shipping, packaging, and delivery process.

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DUE TO ONGOING COVID PANDEMIC WE ARE CURRENTLY SERVICING COD BUT ARE ACCEPTING ORDERS ON OFFLINE E-PAYMENTS BASIS AS WELL ON SPECIAL REQUESTS OF CUSTOMERS (i.e. On placing the order the customer can request the account details / e-payment platform details of Schaffung Remedies over call on +919811393333 while mentioning your order number and make the e-payment on the mutually agreed e-payment platform and once said payment reflects in our account the order shall be dispatched on Prepaid Basis.)

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Stay Home, Stay Safe, Stay Healthy

TERMS OF SERVICE & USE

Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.

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What is Schaffung Remedies

The domain name www.schaffungremedies.com or www.schaffung.in, an internet based portal and Schaffung Remedies a mobile application, is owned and operated by Schaffung Remedies (hereinafter referred to as “Schaffung Remedies” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.

Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Schaffung Remedies on the other Part.

By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.

Schaffung Remedies reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.

As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to Schaffung Remedies that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

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These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:

• the Indian Contract Act, 1872 (“Contract Act”);

• the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);

• the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);

• the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);

• The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;

• Pharmacy Act, 1948 (“Pharmacy Act”) and

• The Consumer Protection Act, 1986.

Schaffung Remedies authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains in-house content provided by Schaffung Remedies including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“Schaffung Remedies Content”) (collectively, “Content”).

The Schaffung Remedies Content is the property of Schaffung Remedies and is protected under copyright, trademark and other applicable law(s). You shall not modify the Schaffung Remedies Content or reproduce, display, publicly perform, distribute, or otherwise use the Schaffung Remedies Content in any way for any public or commercial purpose or for personal gain.

Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.

These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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ELIGIBILITY

1. For the purposes of availing the Services and/or transacting with the Third Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by Schaffung Remedies in this regard. As part of the registration process, Schaffung Remedies may collect the following personal information from You:

   • Name;

   • User ID;

   • Email address;

   • Address (including country and ZIP/ postal code);

   • Gender;

   • Age;

   • Phone number;

   • Password chosen by the User;

   • Valid financial account information; and

   • Other details as You may volunteer.

2. The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to Schaffung Remedies that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.

3. A registered id can only be utilized by the person whose details have been provided and Schaffung Remedies does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.

4. Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.

5. You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify Schaffung Remedies if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.

6. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Schaffung Remedies for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Schaffung Remedies may allow authorized third parties to place or recognize a unique cookie on the Your browser. Schaffung Remedies does not store personally identifiable information in the cookies.

7. Schaffung Remedies, at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while Schaffung Remedies investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason

​PROHIBITED ACTIVITIES/CONTENT

Lawful Purposes Only.

You may use the Website and Services only for lawful purposes. You may not use the Website or Services or allow any third party to use the Website or Services for any purpose that is determined by Schaffung Remedies, in its discretion, to be unlawful, invasive, infringing, obscene, offensive, defamatory or fraudulent, or to engage in, promote or encourage illegal activity.

Profanity.

Your information/ conduct on our website may not contain any profane or otherwise inappropriate subject matter, as determined by Schaffung Remedies in its discretion.

Private Information and Images.

You may not post or disclose any personal or private information about, or images of, minors or any third party without the consent of such third party (or a parent’s or guardian’s consent in the case of a minor).

Violations of Third Party Rights.

Your information/ conduct may not violate, or encourage the violation of, the intellectual property rights, rights of privacy, rights of publicity, or other legal rights of any third party. Schaffung Remedies may remove or block access to your information/ account upon receipt of proper notice of copyright infringement.

Misrepresentation of Transmission Information.

Forging, misrepresenting, omitting, or deleting message headers, return mailing information, and/or Internet protocol addresses to conceal or misidentify the origin of a message is prohibited.

Viruses and Other Destructive Activities.

You will not use the Website or Services, or allow any third party to use the Website or Services, for creating or sending Internet viruses, worms or Trojan horses, corrupted files, hoaxes or other items of a destructive or deceptive nature, or for pinging, flooding or mail bombing, or engaging in denial of service attacks. You will not engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Website or Services (or any connected network, system, service or equipment) or conduct their business over the Internet.

Hacking.

Hacking and related activities are prohibited. “Hacking” includes, but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in hacking.

Spam.

You will not use our Website or Services, or allow any third party to use the Website or Services, to generate, distribute, publish or facilitate unsolicited mass email, promotions, advertisements or other solicitations (“spam”).

Anonymous Proxies.

Schaffung Remedies does not allow the use of anonymous proxy scripts on our website or servers. You will not access or copy any portion of the Website or Services through any automated viewing, downloading or crawling systems.

Child Pornography.

The use of the Website or Services to store, post, display, transmit, sell, advertise or otherwise make available child pornography is prohibited.

Schaffung Remedies is required by law to, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or transmitted through, the Website or Services.

Other Prohibited Activities.

Engaging in any activity that, in Schaffung Remedies’ discretion, actually or potentially disrupts, interferes with, competes with, or is harmful to the Website or Services, Schaffung Remedies’ business, reputation, goodwill, customers and/or customer relations, or the ability of Schaffung Remedies’ customers to effectively use the Website or Services, is prohibited.

Your failure to cooperate with Schaffung Remedies in correcting or preventing violations of the Terms by, or that result from your activity constitutes a violation of the Terms by you. Schaffung Remedies reserves the right to delete accounts if the user violates these terms. 

Schaffung Remedies reserves ownership of the content on this website and it may not be copied or used for any intents or purpose by anyone other than Schaffung Remedies and its agents/ promoters.

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TAXATION

We levy applicable GST on our products (Tax amount is included in the product MRP listed on site unless otherwise specified.)

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RETURN, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

Schaffung Remedies team facilitates processing correct products as per order and strives to service the products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

DEFINITION:

'Return' means an action of giving back the product ordered at Schaffung Remedies portal by the consumer. The following situations may arise which may cause the action of return of product:

1. Product(s) delivered do not match your order;

2. Product(s) delivered are past or near to its expiry date (products with an expiry date of less than 03 months shall be considered as near expiry);

3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 02 (Two) days from the delivery of the product. Schaffung Remedies reserves the right to cancel the Return request, if the customer reaches out to Schaffung Remedies after 2 (Two) days of delivery.

Upon receiving your Return/Refund request, Schaffung Remedies shall verify the authenticity and the nature of the request. If Schaffung Remedies finds that the request is genuine, it will initiate the Return and Refund process.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Schaffung Remedies reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Schaffung Remedies in this regard.

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The returns are subject to the below conditions:-

1. Any wrong ordering of product doesn’t qualify for Return;

2. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

3. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

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RETURN PROCESS:

1. For Return intimation, please contact us through our website, email us on schaffungremedies@gmail.com or call us at +91-9811393333 (Open 9 AM - 7 PM from Monday – Saturday).

2. Schaffung Remedies customer care team will verify the claim made by the customer within 48 (forty-eight) business hours from the time of receipt of complaint.

3. Once the claim is verified as genuine and reasonable, Schaffung Remedies will initiate the collection of product(s) to be returned. Shipping charges for collection (as applicable) of said product(s) shall be borne by the customer.

4. The customer will be required to pack the product(s) in original manufacturer’s packaging.

5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

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REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be completed within 30 (thirty) days from date of reverse pick up (if required) and payment will be refunded as mentioned below:

1. Order placed through 3rd party e-payment platform/ gateway will be refunded as per the discretion & policy of the payment gateway; and

2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account (as shared by the customer).

SHIPPING & DELIVERY

We (Schaffung Remedies) use 3rd Party Delivery Services and currently we ship within India (complying with Law & Order situation from state to state). Delivery is made within 3 to 5 working days after Order Confirmation (receipt of Online Order(s)).

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SHIPPING CHARGES

Orders with a payable amount of Rs. 1000 or more will qualify for free delivery. A standard delivery charge of Rs. 100 will be applied otherwise.

COD ORDER

Upon placing a COD (Cash On Delivery) order, the customer shall receive a verification call (within 24 (twenty four) hours of placing the order) on their contact number mentioned while placing said order. Should they verify their details, the COD order shall be allowed to proceed. If due to any reason the customer is unable to verify their order & delivery related details, Schaffung Remedies reserves the right to cancel said order.

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DUE TO ONGOING COVID PANDEMIC WE ARE CURRENTLY SERVICING COD BUT ARE ACCEPTING ORDERS ON OFFLINE E-PAYMENTS BASIS AS WELL ON SPECIAL REQUESTS OF CUSTOMERS (i.e. On placing the order the customer can request the account details / e-payment platform details of Schaffung Remedies over call on +919811393333 while mentioning your order number and make the e-payment on the mutually agreed e-payment platform and once said payment reflects in our account the order shall be dispatched on Prepaid Basis.)

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CANCELLATION POLICY: 

Customer cancellation:

The customer can cancel the order for the product till before Schaffung Remedies ships it. Orders once shipped cannot be cancelled.

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Schaffung Remedies cancellation:

There may be certain orders that Schaffung Remedies is unable to accept and/or service and these may need to be cancelled. Some situations that may result in your order being cancelled include, shipping restrictions or non-availability of the product or quantities ordered by you.

Schaffung Remedies also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Schaffung Remedies as per certain criteria.

An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

1. Products ordered are not for self-consumption but for commercial resale;

2. Multiple orders placed for same product at the same address;

3. Bulk quantity of the same product ordered;

4. Invalid address given in order details;

5. Any malpractice used to place the order.

​For Refunds or any other related information, please write to schaffungremedies@gmail.com.

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Force Majeure

Schaffung Remedies shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of Schaffung Remedies or the Third Party Service Providers), or any other delay or default or deficiency or failure which arises from causes beyond Schaffung Remedies’ reasonable control (“Force Majeure Event”).

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Governing Law and Dispute Resolution
These Terms of Use and any contractual obligation between the Parties will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Other Party(s) access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at New Delhi. All disputes will be subject to arbitration at New Delhi in English by a sole arbitrator appointed by Schaffung Remedies under the Arbitration and Conciliation Act, 1996.

Survival
Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

Severability
If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.

Waiver
No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Schaffung Remedies. Any consent by Schaffung Remedies to, or a waiver by Schaffung Remedies of any breach by Other Parties, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Headings
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these Terms of Use.

Contact Information
If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at schaffungremedies@gmail.com. If any Other Party(s) has any questions concerning Schaffung Remedies, the Website, these Terms of Use, or anything related to any of the foregoing, Schaffung Remedies can be reached at the following email address - schaffungremedies@gmail.com 

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MODIFICATION OF WEBSITE
Schaffung Remedies reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that Schaffung Remedies will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.

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​We look forward to serving you.

#creatinghealth